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Frequently Asked Questions

  • A Special Order is an order placed for emblematic apparel and gifts that might include custom graphics and logos for special gifts, events or giveaways.
  • Vendor minimum quantities and lead times must be met for order to be placed.
  • On this website are commonly ordered products; check this site often as new items are being added.
  • If you do not see what you need, contact the bookstore and ask for a Special Order Price Quote.
  • We will do the shopping for you and find the best product, and price to meet your needs
  • Every vendor we use has signed our "Vendor Labor Code of Conduct" to ensure only the highest ethical labor standards are maintained.
  • Our vendors will follow licensing guidelines and pay applicable royalty to support each school as required.
  • We offer free in store pickup.
  • Select products you would like to order, place them on your shopping list and send to the Follett bookstore of your choice.
  • You will be contacted for the balance of product and payment information needed to place order.
  • Vendor lead time needed to ship products is included in the descriptive information for each style.
  • Turnaround time begins from the day the vendor receives a purchase order from our home office.
  • If new art is submitted which also requires licensing approval, additional time is needed to process the order.
  • To reduce shipping time, using an expedited freight method may be requested at customer expense.
  • Many better gift items have a one piece minimum, and for an additional fee, may be personalized. Inquire about personalization options and fees when placing order with bookstore staff.
  • Custom art may be submitted with you request in vector format , generally .ai or .eps
  • Art proofs may be requested AFTER order is placed and will be edited as needed before production begins.
  • Order may be canceled if art does not meet customer or licensing approval.
  • Many institutions require that licensing and royalty fees be paid to use the logos, names and marks of the campus.
  • To maintain the integrity of the school and their logos these institutions also require that new graphics are approved by the licensing agent and school prior to production.
  • Not all vendors are licensed for every school where it is required, which could result in a delay of order processing or possible rejection of the order.